Question

How long should my appointment take?
The selling process usually takes approximately 20 minutes.

How do I make an appointment?
Once you have your online valuation, you can then choose a branch, day and time for you appointment through our website and we'll confirm your appointment by email.

If you don’t book your appointment straight away, the quickest way for you to do this at a later stage would be to simply click on the link in your initial valuation email, select which branch you would like to visit and on what date and time. 

What should I expect at an appointment?
You will accompany one of our trained vehicle purchasers to your car whilst they conduct an inspection of the vehicle. A short test drive will be undertaken which consists of our purchaser driving the vehicle for a few meters in both forward and reverse directions

After the inspection and test drive the vehicle purchaser will offer you a price for your car.

The price may differ from your online valuation if we consider that its value is affected by any aspect of its history or condition, including any unusual features or customisation, which was not apparent to us when we gave the online valuation.